Skip to content
Kennedy Just

Résumé

Kennedy Just

Motivated Professional in the Outdoor Industry

Summary

Motivated professional in the outdoor industry with experience in customer service, product knowledge, and cross-functional software systems. Demonstrated expertise in e-commerce and retail operations. Skilled in cross-team collaboration, project management, and process improvement, with a deep commitment to making the outdoors accessible to all.

Education

University of Colorado, Boulder

Bachelor of English

Minor: Women and Gender Studies

Boulder, CO

Work experience

Fenix Outdoor

DTU Customer Experience Representative

– Present

  • Assist customers with multifaceted e-commerce and product related inquiries via phone, email, and live chat in a timely and professional manner.
  • Educate customers on technical product application, sizing, and general use to help them select the right items for their needs.
  • Facilitate communication between internal departments, retail locations, and customers daily to resolve customer issues.
  • Regularly provide support to other teams including the Warranty, Operations, Shipping, Returns, and Pre-Loved programs.
  • Act as the first point of contact for training and assistance for new hires.
  • Handle advanced customer inquiries that go beyond the experience of colleagues.
  • Regularly attend product clinics and informational product related trainings.

REI Co-Op

Sales and Stocking Specialist · Visual Merchandising

–

  • Educate customers on technical product application, sizing, and general use to help them select the right items for their needs.
  • Perform visual marketing floor set changes by following set brand standards.
  • Unload and distribute merchandise from replenishment shipments in an efficient and effective manner.
  • Provide support to all departments visually, ensuring positive customer experiences.
  • Engage customers in a friendly and informative manner.
  • Collaborate with all departments through open communication, in order to facilitate a functional and productive working environment.
  • Regularly attend product clinics and informational product related trainings.

What’sHerName Podcast

Intern

–

  • Conduct research and source evaluation by identifying authoritative and credible academic and pop culture sources.
  • Assisted organization with procuring a grant and funding source.
  • Create specific and detailed outlines for a grant in order to stay on track of deadlines.
  • Researched and attained 6 community partnerships to market a future project.
  • Transcribe podcast recording and maintain transcription records.

Skills

Software
Zendesk, Optimizely, Inreturn, D365, AX09, AX12, Adyen, Partner Zone, Centric, Dialpad, Mitel, Microsoft Teams, Microsoft Word, Google Suite, Excel
Leadership
Cross-Team Collaboration, Process Improvement, Project Development, Project Management, Training
Hobbies
Ice Climbing, Backpacking, Fly Fishing, Hiking, Rock Climbing, Camping